Quality Management – ITI Mock Test 1st Year Employability Skill

Quality Management – ITI Mock Test 1st Year Employability Skill All Trade

Quality Management - ITI Mock Test 1st Year Employability Skill

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1. Standardization means that the size, design, quality, shape, etc., of a product would meet requirement and tastes of

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2. ___________ is a tool used for problem solving and decision making. It has 4 stages.

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3. The basic principle of Kaizen is __________

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4. ISO stands for __________

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5. Quality Circles help employees work in team towards ______

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6. Quality circle are usually_______ and led by a superviser/senior

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7. The common goal of quality management system is understanding customers' ___________

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8. Kaizen brings _________ improvements in overall processes to help organizations succeed.

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9. A “fishbone” diagram can help to identify possible causes and effects of a problem. It is also called _________

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10. Kaizen is used to created ___________

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11. ISO and BIS are ___________ certificates

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12. What is the correct steps and order of 5S?

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13. PDCA model has __________ no of stages.

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14. BIS stands for Bureau of Indian Standards. Is BIS a national body or international body?

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15. Total Quality Management helps to improve the quality of all the processes within an organization. It also leads to customer satisfaction. What are main features of TQM?

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16. Standardization ________ variations in the way we work.

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17. Quality is all about producing products without _______

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